Gotchu Groupbuy is a platform that helps you unlock bigger savings through collective buying. The more people who buy, the better the deal for everyone.

You’re purchasing a voucher that gives you a discounted value, based on the final groupbuy tier. This voucher can be used to redeem products directly with the participating brand.You’re purchasing a voucher that gives you a discounted value, based on the final groupbuy tier. This voucher can be used to redeem products directly with the participating brand.

Voucher tiers are based on the total number of purchases. As more people join the groupbuy, the voucher value increases. Your voucher’s final value will be locked in when the groupbuy ends.

No, all purchases are non-refundable once made. Please ensure you’re committed before placing an order.

You’ll still receive a valid voucher based on the final tier achieved. The value may be lower than the top tier, but your voucher remains redeemable.

You’ll receive a confirmation email right after your purchase is completed. When a new tier is unlocked, we’ll send you another email with the updated voucher value.

Vouchers are redeemable only with the specific brand listed on the product page. All redemption is subject to the brand’s terms and discretion.

Vouchers are non-transferable and non-exchangeable. They are strictly tied to the original purchaser's details.

Gotchu is only responsible for facilitating the sale of the groupbuy vouchers. All fulfilment, product redemptions, and customer service are handled directly by the respective brands.

Please contact the brand directly for all issues related to product availability, shipping, or redemption. Gotchu does not handle post-voucher support.

Each Groupbuy voucher is valid for 6 months from the end of the campaign. However, the final validity period may be subject to changes determined by the respective brand.

Please note that Gotchu is not responsible for any changes in voucher validity made by the brand. We recommend redeeming your voucher early to avoid any issues.

Yes — Gotchu will be launching a membership program in 2026 that includes access to an all-rounder voucher catalogue, which can be used across multiple brands (not brand-specific).

However, this feature is not available yet. For now, Gotchu is focused on offering brand-specific groupbuy vouchers tied to each individual campaign.